01
Culinary safety standards
Anything that touches food or heat is reviewed for the basics that matter in daily cooking: surfaces that don't warp under normal stovetop temperatures, handles that stay attached under regular use, and coatings that are food-contact appropriate for the way they're meant to be used in American home kitchens.
We list the maximum recommended heat, oven-safe limits where relevant, and any handling notes directly on each product page, so you know how a piece is meant to be used before it arrives rather than finding out from a cracked handle or a warped base.
If a product needs a specific first use, such as seasoning cast iron or a first hand-wash for a coated pan, that's written into the usage guide on the product page itself.
02
Material integrity
We name the actual material on every listing — stainless grade, cast iron, stoneware, borosilicate glass, acacia wood — rather than a vague description like "premium metal" or "durable material." If a coating or finish is involved, that's named too.
We favour materials with a long track record in US home kitchens: cast iron and stainless steel for cookware that takes daily heat, hardwood for boards and handles, and glass or stoneware for anything holding food long-term. Where a product has a known care requirement, such as hand-washing or periodic oiling, it's stated plainly rather than buried in fine print.
03
Responsible product selection
We keep the catalogue deliberately small. Sixteen products across four categories means every listing earns its place rather than padding out a page — we'd rather carry one stockpot we can stand behind than five with unclear sourcing.
We do not attach certifications, seals or safety marks to a product unless they are genuinely part of that product. Where we're unsure of a claim, we leave it out rather than guess. If you need documentation for a specific piece, our US support desk can tell you what is and isn't available for it.
04
US retail policy
Returns
Unused items in their original packaging can be returned within 7 days of delivery. Seasoned cast iron and used cookware are not eligible once cooked with.
Order review
Orders placed through the cart are reviewed by our support team before dispatch. You'll be contacted using the phone number provided at checkout.
Damaged items
Report any damage on arrival within 48 hours with photos, and we'll arrange a replacement or refund.
Pricing
Listed prices are shown in US dollars. Any applicable sales tax is displayed during checkout based on the delivery location. Seasonal pricing shown as a strike-through reflects our standard listed price.